FUH "CAISSA" Jurij Zezulkin
22 Lipca Street 12 C
VAT No. PL925-172-74-54
I. Order can be placed:
All sent by Us products are new and in perfect shape and condition. In case when dellivered package will be damaged, creased, with holes etc. please check content accurately. If products are demaged, please make a complaint to courier.
This is principle to accepting the complaint and exchange the products for new ones.
Payment can be made in few several ways.
During making an order you can choose: PayPal, DotPay, Bank Transfer.
Bank Transfer can be made on datas like below:
- Name of account owner FUH CAISSA JURI ZEZULKIN
- Include these details: BIC/SWIFT: BREXPLPWMBK
IBAN: PL96 1140 2004 0000 3212 0383 2169
IV. Prices and warrianty
1. Every consumer has right to return products within 14 days. Before returning client has to inform a seller about decision to withdraw of selling contract by making a statement. To do it client has possibility to use special form or write simple statement on e-mail: firstname.lastname@example.org
After informing a seller, costumer will receive the confirmation of acceptance of statement.
2. To return products every consumer has 14 days counted from the day of receiving a package. To keep the deadline enough is to inform a seller within those 14 days. Products can be delivered to seller later, but not later then 14 days since making the statement.
4. Client can return whole order or only part of it. You can’t return part of products which are integrally connected with other parts.
5. Seller return money for products as fast as it’s possible but not more then 14 days after receiving products back. Money will be return the same way as they have been paid.
6. To return products please pack them very carefully and send on address:
22 Lipca 1807 12C
To receive return of whole amount paid for products, client should return products without any damages. Client takes responsibility of reduction in value of product because of wrong packing during returning or incorrect using effecting on damages or traces of use.
Costs of returning (packing, shipment etc) are not refundable.
7. Consumer can’t return computer programs if it has been opened by him.
8. In case of returning a package because of wrong address giving seller by client costs of shipment and returning are not refundable. The same situation is if package has been returned because client didn’t pick it up despite of receiving tracking number and information about name of courier’s company.
1. Seller is subject to the obligation of dellivering products without any defects. All products selled by Caissa Chess Shop are new and not used.
2. In case when product has a defect, client has a right to make a complaint. There is two types of defects: physical and law. (Physical defect is discordance of products with description or seller promises.Law defect means that products belows to someone else or someone else has right to use it etc.)
4. In case of complaint, client has a right to ask for one of 4 options:
a) changing the product for new one
b) fixing the product
c) lowering the price
d) returning the product (in case when defect effects on impossibility of using)
If method chosen by consumer is to expensive comparing to others seller has a right to not accept this ask and choose different way.
5. In case of complaint seller has to remove the defect as fast as it’s possible but not later then 14 days after complaint.
6. Complaint can be made in every form. For evidential purposes, please make a complaint in the written way – describe a defect and your ask on e-mail: email@example.com. Client will receive a confirmation of receiving the complaint. Seller has 14 days to make a decision to accept complaint or not.
7. Free products added to package as gratis are not suspect to complaint.
The personal data provided to us is processed by FUH Caissa, 67-120 Kożuchów, ul. 22 Lipca 1807 12 C, NIP: 925-172-74-54, for the purposes of carrying out the tasks of our store, which consists in the realisation of orders and sending the newsletter in the e-mail version, if the customer agrees.
Client is obligated to read these terms and condition of use. In case of order it will be treated as an acceptation of these rules.